2. Summary
This Service Agreement is made for the purpose of providing services under the participant’s NDIS plan.
The parties agree that this Service Agreement is made in the context of the NDIS, which is a scheme that aims to:
• Support the independence and social and economic participation of people with disability, and
• Enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.
3. Schedule of supports
The provider agrees to provide the participant services for The supports and their prices are set out in the attached NDIS Fee Schedule. All prices are GST exclusive (if applicable) and include the cost of providing the supports.
4. Responsibilities of Kangaroo Disability Services
Kangaroo Disability Services agrees to:
• Once agreed, provide services that meet the participant’s needs at the participant’s preferred times
• Communicate openly and honestly in a timely manner
• Treat the participant with courtesy and respect
• Consult the participant on decisions about how treatment is provided
• Give the participant information about managing any complaints or disagreements and details of the provider’s cancellation policy (if relevant)
• Listen to the participant’s feedback and resolve problems quickly
• Give the participant a minimum of 24 hours’ notice if the provider has to change a scheduled appointment to provide services
• Give the participant the required notice if the provider needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information)
• Protect the participant’s privacy and confidential information
• Provide support in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the participant
• Issue regular invoices and statements of the services delivered.
• Not provide any financial advice.
5. Responsibilities of the participant/participant’s representative
The participant/participant’s representative agrees to:
• Inform the provider about how they wish the services to be delivered to meet the participant’s needs
• Treat the provider with courtesy and respect
• Talk to the provider if the participant has any concerns about the services being provided
• Give the provider the required notice if the participant needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information), and
• Let the provider know immediately if the participant’s NDIS plan is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS.
• give the provider a minimum of 24 hours’ notice if the participant [cannot make a scheduled appointment/no longer requires the schedule support] and if the notice is not provided by then, the provider’s cancellation policy will apply
6. Payments
Kangaroo Disability Services will seek payment for their provision of services in the following manner after the [participant / participant’s representative] confirms satisfactory delivery.
The participant has chosen to self-manage the funding for NDIS services provided under this Service Agreement. After providing those services, the provider will generate an invoice on conclusion of service provision for the participant to pay. The participant can elect to pay the invoice by cash / cheque / EFT at the time of service provision.
[OR]
The participant’s Nominee manages the funding for services provided under this Service Agreement. After providing those services, the provider will send the participant’s Nominee an invoice for those services for the participant’s Nominee to pay. The participant’s Nominee will pay the invoice by cash / cheque / deposit in account within 7 days.
[OR]
The participant has nominated the NDIA to manage the funding for services provided under this Service Agreement. After providing those services, the provider will claim payment for those supports from the NDIA.
[OR]
